Terms and conditions

Class access

Classes to be booked through Star Pilates via email or WhatsApp, please see contact details

Attendees will receive the agreed number of classes and access to a weekly YouTube video

Missed classes can be swapped for another class on the timetable within one month

Class payments

Payments options are in blocks or monthly standing order, to Star Pilates via BACs or Card

Equipment Classes are paid for in discounted blocks of 5 and must be used within 6 months

Monthly payments at a discounted rate by standing order at the beginning of each month

Renewal

Star Pilates will notify each attendee by email regarding renewal of classes in advance

Attendees should book 1 week prior to the end of a block to renew for the next block

Monthly plans offer a maximum of 44 classes over a year, allowing up to 8 weeks break

Cancelation

24-hour’s notice is needed for cancelation of a class by the attendee or Star Pilates

Monthly plans require attendees to give 1 month’s notice if they no longer wish to continue

Please contact Star Pilates directly via email or WhatsApp to request any changes

Refunds

Classes are non-refundable unless due to exceptional circumstances of both parties

It is at the discretion of Star Pilates to issue a refund based on individual circumstances

Please contact Star Pilates via email or WhatsApp with details to request a refund

Privacy

Contact information used by Star Pilates is stored securely for the duration of attendance